Shifts are assigned to Field Technicians to allow Dispatchers to assign jobs to Field Technicians in the Scheduler feature.

Create a Shift

  1. From the Control Tower, select Administration drop down.
  2. Select Shift then select the OK button.
  3. The Shift tab displays.
  4. Update the Code and Description fields with the desired name for that shift(ex: Tue-Sat 9-5).
  5. Next, fill out the appropriate start and end times (refer to graphic above). The shift times must be military timeĀ (24 hours).
  6. Select the Save button.
  7. Complete steps 4 thru 6 for each Shift needed.

**See attached job aid for additional details on Initial System Setup**