Shifts are assigned to Field Technicians to allow Dispatchers to assign jobs to Field Technicians in the Scheduler feature.
Create a Shift
- From the Control Tower, select Administration drop down.
- Select Shift then select the OK button.
- The Shift tab displays.
- Update the Code and Description fields with the desired name for that shift(ex: Tue-Sat 9-5).
- Next, fill out the appropriate start and end times (refer to graphic above). The shift times must be military time (24 hours).
- Select the Save button.
- Complete steps 4 thru 6 for each Shift needed.
**See attached job aid for additional details on Initial System Setup**