Divisions

This page is designed to help Super Users and Dispatchers using the Control Tower to create, edit, add, and remove Divisions from Users and Customers.


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Create a New Division

Before you can associate Divisions to Customers and Users, you'll need to create the Divisions.  To do this, follow the steps below:

  1. Select the Admin panel along the top navigation bar of the Control Tower.
  2. Select Divisions.
  3. Add a Code and Description for your Division.  
  4. Select Save.


Associate a Division to a Customer

Each Customer will only be in one Division.  To do this, follow the steps below:

  1. Select Customers along the top navigation bar of the Control Tower.
  2. Select Customer Search.
  3. Select a Customer to open their Customer record.
  4. Select the Division drop down to select a Division.
  5. Select Save.


Associate Division(s) to a User

A User can have multiple Divisions assigned to them.  To do this, follow the steps below:

  1. Select Users along the top navigation bar of the Control Tower.
  2. Select User Search.
  3. Select the User to view the User's record.
  4. In the General tab, use the Divisions section to add one or multiple Divisions.
  5. Select Add.
  6. Double click in the Code column to reveal the drop down and select a Division.
  7. Repeat steps 5 and 6 to add multiple Divisions.
  8. Select Save

Note: Use the Save button in the Divisions section and NOT at the bottom of the User record.