FAQ

All my notes default to "Internal", can I change this?
All my notes default to "Internal", can I change this? Currently all notes in the Control Tower and on the Mobile App will have "Internal...
Sat, 5 Jan, 2019 at 4:42 PM
Can I change the "from" email for notifications and message templates?
Can I change the "from" email for notifications and message templates?  Yes! Please open a Support Ticket and tell our team what email you...
Sat, 5 Jan, 2019 at 4:43 PM
Can my message templates be sent as PDFs to my customers?
Can my message templates be sent as PDFs to my customers? Message templates are automatically sent via email to your customers, but YES, you can also at...
Sat, 5 Jan, 2019 at 4:44 PM
Can I require signatures on the mobile app?
Can I require signatures on the mobile app? Yes! Please open a Support Ticket and tell our team if you'd like to require Technician signatures, Cus...
Sat, 5 Jan, 2019 at 4:45 PM
Can we show the Customer Account Number on the mobile app?
Can we show the Customer's Account Number on the mobile app? Yes! Please open a Support Ticket and tell our team you'd like to turn this featu...
Sat, 5 Jan, 2019 at 4:46 PM
I want to change the number of days in advance Field Techs see on the mobile app.
I want to change the number of days in advance Field Techs see on the mobile app. Please open a Support Ticket and tell our team how many days in advanc...
Sat, 5 Jan, 2019 at 4:47 PM
Can I change our company logo in the Control Tower?
Can I change our company logo in the Control Tower? Yes! Please open a Support Ticket and attach the logo or URL of the logo you want to use.
Sat, 5 Jan, 2019 at 4:48 PM
Can I change our company logo on message templates?
Can I change our company logo on message templates? Yes! Please open a Support Ticket and attach the logo or URL of the logo you want to use.
Sat, 5 Jan, 2019 at 4:49 PM